Privacy Policy

Information We Collect

When you use our website or request our recovery services, we may collect:

• Name – when you submit a contact or priority request form
• Phone number – so we can call you to confirm and dispatch assistance
• Location – street, postcode, or area so we can reach you
• Vehicle details – make, model, and any incident description you provide

This information is collected through our on-site forms (e.g. Priority Request, Contact Us) and is used only for the purposes described in this policy.

How We Use Information

We use the information you provide to:

• Provide vehicle recovery and towing services
• Contact you by phone or WhatsApp to confirm requests and dispatch
• Respond to enquiries and support requests
• Improve our services and website experience

We do not use your data for marketing to third parties or for purposes unrelated to providing recovery services.

Data Security

We store form submissions securely using Firebase (Google Cloud). Data is transmitted over HTTPS and stored in a controlled environment. We do not sell your personal information to third parties. We retain data only as long as needed to fulfil your request and for legitimate business or legal purposes.